Everything a support coordinator needs, in one place.
Pulse brings together participant management, NDIS plan tracking, billing, and mobile access into a single, purpose-built platform for support coordination organisations.
Complete participant profiles
Maintain a rich, centralised record for every participant. Store contact details, emergency contacts, NDIS numbers, plan dates, support goals, and key documents — all in one place and accessible to the right staff.
- Centralised participant records with full contact and NDIS details
- Support goals and plan dates tracked per participant
- Document storage for plans, assessments, and correspondence
- Role-based access so staff only see what they need
Participant management
Pulse platform
NDIS plan budgets, tracked in real time
Import and manage each participant's NDIS plan funding across all support categories. Pulse keeps a live view of approved budgets, committed spend, and remaining funds — so you always know where a plan stands.
- Support categories and funding amounts per plan period
- Live committed vs remaining budget per category
- Plan period tracking with start and end date alerts
- Multi-plan history for participants with rolling plans
Plan management
Pulse platform
Funding utilisation at a glance
See how funding is being used across your entire caseload or drill into a single participant. Pulse surfaces utilisation rates, underspend risks, and overspend alerts so coordinators can act before it becomes a problem.
- Caseload-level and participant-level utilisation dashboards
- Underspend and overspend alerts with configurable thresholds
- Funding burn-rate projections based on current spend
- Exportable utilisation reports for participant reviews
Reporting
Pulse platform
Case notes built for compliance
Record support coordination activities with structured, timestamped case notes. Notes are linked to participants and plan periods, making it straightforward to demonstrate service delivery during audits or plan reviews.
- Structured note templates aligned to support coordination activities
- Automatic timestamps and author attribution
- Notes linked to participant, plan period, and support category
- Search and filter across your full notes history
Documentation
Pulse platform
Provider budgets and service agreements
Track the funding allocated to each provider within a participant's plan. Pulse lets you record service agreements, monitor provider spend against allocated budgets, and flag when a provider is approaching their limit.
- Provider allocations linked to participant plan categories
- Service agreement details and expiry tracking
- Provider spend vs allocated budget monitoring
- Alerts when providers approach or exceed their allocation
Provider management
Pulse platform
Streamlined billing and NDIS claiming
Generate and manage support coordination invoices and NDIS claims without leaving Pulse. Record delivered supports, apply the correct NDIS price guide line items, and produce claim-ready outputs for the NDIA portal.
- Support delivery records with NDIS line item coding
- Invoice generation for support coordination services
- Claim-ready export formatted for the NDIA myplace portal
- Billing history and payment status tracking per participant
Billing & claiming
Pulse platform
Tasks and reminders that keep you on track
Never miss a plan review, follow-up, or deadline. Pulse lets coordinators create tasks linked to participants, assign them to team members, and set due-date reminders — keeping the whole team aligned.
- Participant-linked tasks with due dates and assignees
- Team task views so managers can see workload at a glance
- Automated reminders for plan expiry and review dates
- Task completion history for audit and accountability
Workflow
Pulse platform
Pulse Mobile — your caseload in your pocket
The Pulse mobile app for iOS and Android gives support coordinators full access to participant details, plan budgets, case notes, and tasks while they're out in the field — no laptop required.
- Available on iOS and Android
- Full participant profile and plan budget access
- Create and view case notes on the go
- Task management and due-date reminders on mobile
Mobile app
Pulse platform
Ready to see Pulse in action?
Book a demo with our team and we'll walk you through the platform with your organisation's workflows in mind.